Contact Us
This page tells you how to reach the Best Crypto Casinos editorial team, what we can realistically help with, and where to go instead when your question is really for a casino, a regulator or a support service. If you spot something wrong in one of our crypto casino reviews — a bonus term that has changed, a licence detail, a coin that is no longer supported — this is the fastest route to getting it fixed.
Email the editorial team
Write to [email protected]. One inbox, read by the people who write the reviews. We aim to reply within two business days; corrections that affect a live comparison table usually move faster than general questions.
To save a round trip, include:
- The page URL or the casino name you are asking about
- What you expected versus what you found (for example, an advertised welcome bonus that did not match the site's terms page)
- A date — crypto casino offers, coin support and country restrictions change often, and knowing when you saw something matters
- Screenshots or a link to the operator's own terms page, if you have them
Please do not send us wallet seed phrases, private keys, exchange logins, casino passwords or copies of identity documents. We never need them, and no legitimate party will ask for a seed phrase.
How we make money, stated plainly
Best Crypto Casinos earns commission when a reader signs up with some of the operators listed here. That funds the research. It does not buy a position: rankings and editorial ratings are set by the team, and an operator cannot pay to move up, to have a drawback removed, or to stop us publishing a change in its terms. If you believe a review reads like an advert, say so in an email — that is exactly the sort of feedback that changes copy.
What we can help with — and what we can't
| Message type | What happens |
|---|---|
| Correction to a review, bonus term or licensing detail | We re-check against the operator's current terms and update or annotate the page |
| Feedback on a casino you have used | Logged as research input; we do not publish reader submissions as user reviews |
| Question about how crypto deposits, confirmations or fees work | General explanation, usually with a link to the relevant guide |
| Withdrawal delayed, account locked, bonus voided | We can point you to the operator's support and complaints route, but we cannot release funds or act on your behalf |
| Legal or tax question about your state | General information only — consult a qualified professional |
| Partnership or media enquiry | Same inbox; mark the subject line clearly |
We are an independent comparison site, not a regulator, an escrow service or a dispute arbitrator. If a casino is holding a payout, the first step is its own support channel, then any complaints process named in its licence terms. Telling us about it still helps: repeated, credible reports about the same operator feed directly into how we rate payout reliability.
Disputes and payout problems: what to send
- Contact the casino's live chat or support email first and keep the transcript.
- Note the transaction hash for any on-chain deposit or withdrawal, plus the coin and network used — BTC, ETH, LTC, USDT, USDC or DOGE all settle differently, and a pending transaction is not the same as a refused payout.
- Check whether a verification request, a withdrawal limit or an unmet playthrough requirement is the actual blocker. These account for a large share of "not paying out" reports.
- If it is still unresolved after the operator's stated response window, email us with dates, amounts and the support transcript.
Questions readers send us most
Site access, VPNs and terms of service
We get a steady stream of messages about geoblocks and VPN use. Our position is simple and we will not move off it: we explain what operator terms actually say, and we do not help anyone get around a block, a state restriction, or a KYC, anti-money-laundering or sanctions check. Most offshore casinos reserve the right in their terms to void winnings and close accounts where a player has masked their location or given false registration details, and some treat VPN use as a breach in itself. If you are asking whether a site is available where you are, read its restricted-countries and restricted-states list before depositing, and check your own state's laws.
Bonus terms we have been asked to clarify
Headline offers are the most common source of correction emails, because the number in an advert rarely tells the whole story. Every bonus carries wagering or playthrough requirements, time limits, maximum bet caps while a bonus is active, and eligibility rules — and cashback and rakeback deals differ from match bonuses in how they are credited and released.
- BetPanda advertises 10% weekly cashback. Cashback is calculated on qualifying net losses over the week and is subject to the operator's minimum thresholds and release conditions, so check the promotions page for the qualifying games and any playthrough attached before you count it as cash.
- CoinPoker Casino advertises a 150% welcome bonus up to $2,000. Poker-led sites often release bonus funds in increments tied to rake or points earned rather than as a lump sum, which suits regular players and frustrates one-off depositors — confirm the release schedule and expiry window first.
- Cryptorino advertises a 100% match bonus up to 1 BTC plus 10% weekly cashback. A cap quoted in BTC moves with the market, so the dollar value of that ceiling on the day you deposit is not fixed; wagering requirements and game weightings apply as usual.
- Punkz (20,000 USDT welcome bonus plus 15% cashback), Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins), Wild.io (up to 350% welcome package across three deposits plus 200 free spins) and Vave (up to 550 USDT bonus, up to €75 free bet and 5% cashback) all publish their own conditions. Maximum figures and top rakeback tiers are ceilings, reached only at the highest VIP levels or largest deposits — not what a typical account receives.
Those top-tier percentages, free spin counts and maximum amounts are advertised terms as published by each operator, not outcomes we have verified by playing. If a term on our page no longer matches the operator's own promotions page, tell us and we will correct it.
Deposits, withdrawals and what they cost
Another common thread. There is no subscription or membership fee to use a crypto casino — the cost of taking part is what you deposit and stake, plus network fees. Deposits and withdrawals are on-chain, from a self-custody wallet or an exchange account, and each coin behaves differently: Bitcoin confirmations can be slow and fees rise with network congestion; Litecoin and Dogecoin are typically cheaper to move; Ethereum gas fees vary; and USDT or USDC depend heavily on which network you send them over. Send on the wrong network and funds can be lost outright.
Stablecoins are worth understanding before you ask us which coin to use. USDT and USDC hold value in dollar terms, so your balance does not swing while you play. Betting in BTC or ETH means your bankroll and your winnings can be worth materially less — or more — by the time you withdraw. That volatility risk sits on top of the ordinary risk of losing your stake, and it is real.
Withdrawal speed, minimum and maximum limits, and any fee the casino adds on top of the network fee are set by each operator and change. "Instant" in marketing usually means the site's internal approval is automated, not that the blockchain confirms instantly. Verify limits on the cashier page of the site you are using rather than relying on any comparison table, including ours.
Games, fairness and the questions we can answer
If you are writing to ask what a site actually offers, the categories are broadly consistent across the operators we cover: slots from third-party studios, live dealer rooms for blackjack, roulette and baccarat, standard RNG table games, and in-house originals such as crash, dice and plinko. Originals often carry provably fair verification you can check yourself using the seed pair; third-party slots and live tables rely instead on RNG certification and studio-level auditing. Those are different assurances, and we are happy to explain the distinction — we do not, however, publish game counts or studio lists we cannot confirm on the operator's own site.
Sportsbooks and the other products these operators run
Several of the brands on this site run more than a casino. Sports betting is the most common companion product, with esports markets alongside it, and CoinPoker is built around online poker with a casino attached. These sit in separate wallets or separate bonus schemes at some operators and share a balance at others, and a casino bonus will often exclude sportsbook wagering entirely. If your question is about a sportsbook promotion or a poker rakeback tier, say so in your email — the terms are usually not the ones published on the casino promotions page.
Legal standing, eligibility and age
You must be at least 18 to gamble at the sites covered here, and 21 at some operators or under some state rules — check the minimum age stated in the terms of the specific casino, because it is the one that applies to you.
There is no federal legalization of online casino gaming in the US. The crypto casinos we review are offshore operators, licensed in jurisdictions such as Curaçao or Anjouan, and not licensed or supervised by any US regulator. For most US players this is a legal grey area rather than a settled question. Regulated online casino gaming exists in a handful of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those licensed operators do not run on crypto. Some offshore sites self-restrict particular states. Availability and the law vary by state, so check your own state's rules before you play, and treat anything we say about legality or tax as general information: US players are technically liable for tax on gambling winnings and on crypto gains, and you should consult a qualified professional about your own position.
Because these sites sit outside US regulation, the consumer protections you might expect from a state-licensed operator — deposit caps, statutory self-exclusion, a regulator to escalate a complaint to — may be weaker or absent. That is the trade-off behind the access and privacy these sites offer, and it is the honest reason we cannot resolve a dispute for you.
If gambling has stopped being fun
Gambling is entertainment with a real cost, not a way to make money or fix a financial problem. Never stake more than you can comfortably lose, and don't try to win back what's gone. If it is becoming a problem, the National Problem Gambling Helpline is available on 1-800-GAMBLER, and our responsible gambling resources set out the tools worth using. Offshore sites may not offer the same self-exclusion or player protection tools as state-regulated operators, so any limits you set on one site will not carry across to others.
Corrections policy and who writes here
Pages carry a fact-check date; this one was last reviewed on Sep 19, 2026 by Milo Blackwell. We distinguish between what we have verified against an operator's published terms, what is operator advertising, and what remains unresolved — and we say which is which. We do not test casinos by depositing and playing, and we do not publish invented user reviews. If a claim on this site cannot be supported, we would rather remove it than defend it.
More on our approach is on the about page, and the rules covering use of the site are in the terms and conditions.
Send whatever you have to [email protected]. Short, specific messages get the most useful replies, and a correction with a link attached is the single most valuable thing a reader can send us.